PRODUCTS & COLOURWAYS
When more than one skein of the same colourway is ordered, we will ensure to ship you the same dye lot. We dye in batches of 8’s (with some colourways only available in batches of 4), so if more than 8 (or 4) skeins are ordered, we will need to ship you two different dye lots that will be very close to each other. Variations will naturally exists, even within the same dye lots for hand dyed yarns. Please alternate between 2 – 3 skeins for optimal colour blending.
Swatch first and wash your swatches to see how the colours will react before working on colour work or big projects. Depending on the shade and intensity of the darker colour, we recommend that you pre-wash their skeins before using…just like you would separate your brand new dark blue jeans from your whites.
Here is a link to our current list of active and inactive colourways.
Download our tips for working with hand-dyed yarns guide. This reference guide covers all of our top tips for working with hand-dyed yarns, addressing the 10 major fears shared in our survey when it comes to working with hand-dyed yarn. Felicia talks about each one and offers some ways of approaching or resolving each situation.
SUPER SWEET KICKBACK (SSK) PROGRAM
For our loyal customers, we’ve introduced a new loyalty program, SSK, Super Sweet Kickback to thank you for your commitment to us. Now every time you shop with us, you can earn points which can be exchanged for future discounts and savings.
You are automatically enrolled when you sign up for an account on our website. You even get a 25 point bonus just for signing up.
You earn 1 point for every dollar, excluding gift cards, before taxes and shipping fees but after coupon discounts. You’ll be able to redeem a $20 discount, when you’ve reached 400 points.
The points never expire. Remember to subscribe to our newsletter to keep an eye out for bonus points.
SHIPPING & DELIVERY
Our normal processing time prior to shipping is 1 to 2 business days for in-stock items. If you are in a rush for your order, please contact us directly by phone or email to ensure the item is actually in stock.
To be eligible for return/exchange, items must be unused, in the original packaging, and in the same condition you received them. Please email us to obtain a Return Authorization (RA) number. Any merchandise returned without a proper authorization number will be refused.
Please ship your item for return or exchange to:
SweetGeorgia Yarns Inc.
Attn: Returns/Exchanges
1562 Rand Avenue
Vancouver BC V6P 3G2
Canada
You are responsible for the shipping costs associated with your return, as well as any clearance fees, customs and/or duty charged upon receipt of your parcel. To avoid any additional fees, we recommend shipping your parcel via Canada Post or USPS and declare the items as “returned goods”.
Please allow adequate time for us to receive your package; we recommend that you use a trackable shipping method. Upon receipt and inspection of your returns, we will process the refund. Depending on your method of payment, it may take a couple of business days for you to see the refund in your account.
Please do not ship items to our Blaine location as we will incur extra fees, and it will take much longer to get back to us. If you do ship to our Blaine location, we will process your refund less $10 to cover the additional fees.
For Canadian Orders, we ship within Canada throughout the weekdays when stock becomes available. Orders typically takes 4-5 business days to arrive after it is processed, delivery times vary based on your location. If you are in a rush for your order, please contact us to confirm your ETA.
For US & International Orders, we ship once a week, either Wednesday or Friday depending on how many orders we have.
We try to group shipments in order to keep the shipping costs low. During promotions (i.e. Knit-alongs, Black Friday and Christmas) we will ship two to three times a week to ensure you will get your order in time.
US orders typically take 3-5 business days to arrive after it is processed, delivery times vary based on your location.
International orders shipped via International Air (no tracking) will vary depending on the destination country, but typically take anywhere between 2-4 weeks for arrival. Parcels shipped via First-Class International (with tracking) take on average 10-14 business days.
If you are in a rush for your order, please contact us to confirm your ETA.
For all orders within Canada and the U.S., use the coupon code: FREESHIP to enjoy free shipping on yarn and fibre orders greater than $150 CAD / $120 USD (after discounts).
Note that free shipping is not valid on orders including any equipment and/or SweetGeorgia Gift Cards. For these items, please place them on a separate order.